The small print the questions the answers....

What happens if….

You receive the wrong product

• Contact us straight away, it means someone had a brain fart, it happens to the best of us, we will dispatch the correct product as soon as we receive the wrong item back, as long as it's in tip top condition and has not been used.

My product looks a different colour

• We make all attempts to capture the true colour of your item, however the digital world hasn’t done us much favours in this department.

• Items cut from pattern fabric could and may well look different due to the position of the pattern when cut on the continuous roll of fabric. 

My Plant died

• Alas we are not a big chain retailer, we cannot replace plants if they die, we certainly do not release them until they have been happily growing with us for some time. If you think your plant isn’t happy contact us straight away together we might be able to save it.

The mail person hasn’t delivered my package!

• Oh dear oh dear, we can supply you with the parcel number the date it was sent and who it was sent by so that you can chase up the postie. Once the product has left our hands, it's out of our hands, you are welcome to talk to us about  track and trace and pay the additional price. 

I don't want this product after all

• Once you have clicked the purchase button it's out of our hands, we don’t refund, give credit or exchange an item. Sorry.

  Shipping

  • The only item that need no additional shipping is the springtails as this has been calculated into the purchase price

  Springtails

  • Springtails have to be sent via overnight courier; we only post Monday, Tuesday and Wednesday unless they fall on a public holiday .

Once a product has left our humble abode it becomes your full responsibility.